Legal
Privacy Policy for ZIIP Wallet
Last Updated: March 14, 2026
ZIIP Wallet (“ZIIP”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ZIIP Wallet mobile application, website, and related services.
By using ZIIP Wallet, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide secure banking and mobile money transfer services.
1.1 Personal Information
- Full name
- Phone number
- Email address
- National ID or Passport number for identity verification
- Date of birth
- Residential address where required
- Bank account information
- Mobile money wallet details
- Billing and transaction information
1.2 Transaction Information
- Amount sent or received
- Recipient phone number
- Sender bank details
- Transaction timestamps
- Payment confirmations
- Transaction history
1.3 Device and Technical Information
- Device model and operating system
- App version
- Device identifiers
- IP address
- Network information
- Log data and crash reports
1.4 Permissions and App Data
- Internet Access – Used to communicate securely with our servers
- SMS (optional) – Used to detect verification codes for login or security purposes
- Device Storage – Used to store temporary application data
2. How We Use Your Information
- Create and manage your account
- Process transactions between banks and mobile money services
- Verify your identity for KYC and AML compliance
- Prevent fraud and unauthorized access
- Provide customer support
- Improve the performance and functionality of the app
- Send service notifications and transaction confirmations
- Comply with regulatory and legal obligations
3. Sharing of Information
We do not sell your personal information. However, we may share information with trusted third parties where necessary to operate the service.
3.1 Financial Institutions
Your information may be shared with partner banks, mobile money providers, and payment processors when necessary to process transfers.
3.2 Regulatory Authorities
We may disclose information when required by law, including compliance with financial regulations, anti-money laundering laws, government requests, or court orders.
3.3 Service Providers
We may share limited information with trusted service providers such as cloud hosting providers, security monitoring services, and customer support platforms. These providers are required to protect your data.
4. Data Security
We implement strong technical and organizational measures to protect your information, including encryption for sensitive communications, secure server infrastructure, access controls, fraud monitoring systems, and secure authentication processes. Despite these safeguards, no electronic system is completely secure.
5. Data Retention
We retain personal data only as long as necessary to provide our services, maintain transaction records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.
6. Your Privacy Rights
Depending on applicable laws, you may have the right to access your personal information, request correction of inaccurate information, request deletion of your data where permitted by law, and withdraw consent for certain processing activities. Requests can be submitted through customer support.
7. Cookies and Analytics
On related web services, ZIIP may use cookies or similar technologies to improve system performance, analyze user behavior, and enhance security. Users may manage cookie preferences through their browser or device settings.
8. Children's Privacy
ZIIP services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
9. International Data Transfers
Because ZIIP operates across Kenya and Somalia, your data may be processed or stored in secure servers located in other jurisdictions. Appropriate safeguards are applied to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app and on our official website. Continued use of the service after updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
ZIIP Wallet Support
Email: support@ziipxir.com
Website: www.ziipxir.com
Address: Company address to be inserted
This page is a website-ready adaptation of the privacy policy text you provided. It should be reviewed by legal or compliance counsel before production use.